FAQ 'Coronavirus' - admissions and information for new students

Immediately after the announcement by the Dutch government that schools and universities must close, Wittenborg launched its education online. At this point in time, all studies and teaching are carried out through our highly developed Moodle on Wittenborg Online and Office365 Groups & Teams system. Timetables are running as planned in both asynchronous (variable contact) and synchronous (live contact) mode. 

From August 2020, all lessons at Wittenborg will be scheduled in their normal slots both in the classroom on campus and online.

Frequently Asked Questions

Please find below a full overview of our most frequently asked questions regarding admissions, visas and starting studies during the COVID-19 period.

Wittenborg monitors the global situation closely and we’ll update our FAQs as soon as more information becomes available. Therefore, we recommend you check this page regularly. 

We hope you all arrive in the Netherlands soon. In any case, we will be here to support you on what to do next, so there is no need to worry. At this difficult time, we wish everyone good health, strength and peace of mind. 

General

Are Wittenborg Campuses open? 

Yes, all Wittenborg study locations in the Netherlands are open. Students are welcome to use the library and internet facilities on campus. For assistance from our Front Desk, please make an appointment by sending an email to frontdesk@wittenborg.eu

Can I attend a Wittenborg Open Day?  

Our upcoming Open Days will be conducted entirely online, so you can still visit us from the comfort of your own home. Admissions Officers & Current Students are ready to answer all of your questions during our Virtual Open Days. 

If you would like to visit one of our campuses in person, please contact our Admissions Department at admission@wittenborg.eu for an appointment.  

Will programmes at Wittenborg start as scheduled (6 starting dates)? 

Yes, all programmes will start as planned. From August, 2020, all lessons at Wittenborg will be scheduled in their normal slots both on-campus and online. In order to ensure the health & safety of our students and lecturers, a detailed plan has been mapped out for classroom teaching. This includes limiting the number of students in one class to respect the 1.5-metre social distancing rules and running classes from morning to evening.

At the same time, we will also continue to support all students online as needed, which is especially important for those who cannot attend classes on location due to travel restrictions or individual health concerns. 

Prospective students are welcome to apply for all upcoming starting dates. A full overview of our starting dates can be found here: https://www.wittenborg.eu/entry-dates-application-deadlines.htm.   

Is the learning quality or learning experience the same as normal during COVID-19? 

Quality is a key pillar to the education at Wittenborg for all bachelor’s and master’s degrees. During the COVID-19 period, Quality Assurance continues as normal. The Graduation and Examination Board and the Education Board continue to meet as planned to monitor the quality and development of curricula on a regular basis. Accreditation processes with the accreditation bodies NVAO and FIBAA and visits by auditing bodies as part of the standard quality control measures are also expected to proceed as normal. 

Wittenborg is committed to finding the best solutions for its students during the COVID-19 period. For instance, work placements or in-company research were immediately affected during the partial or full lockdowns around the world. However, Wittenborg moved quickly to find ways to support students with quality alternatives to physically being in companies, such as online working, desk research, or alternative modules. 

What are Wittenborg’s COVID-19 on campus guidelines? 

Below is a summary of the guidelines that apply to our campuses: 
- Keep 1.5-metre distance from others. 
- Wear a face mask in communal areas, such as corridors and restrooms. 
- Don’t shake hands. 
- Wash your hands frequently. 
- Use paper tissues to blow your nose. 
- Cough and sneeze into your elbow.  

 Additional for our Apeldoorn Aventus campus:  
- Max. 1 person in the elevator 
- Take the elevator to go up only and the staircase to go down.  

 Additional for our Amsterdam Campus:  
- Max. 2 people in the elevator 

Do I have to wear a face mask?  

In the Netherlands, it is mandatory to wear a face mask when travelling by public transport and in busy areas of some Dutch cities. Wearing a face mask in any other case is not obligatory.
 
At all Wittenborg campuses, wearing a face mask is required in communal areas, such as corridors and restrooms. 

How is the current situation in the Netherlands? Are shops, restaurants, banks open?  

In many ways, life has returned to normal in the Netherlands, with social distancing rules in place. Shops, restaurants, banks, cafes, cinemas, museums, etc., are open with a limited number of visitors allowed to ensure safety. 

Admissions

Are Admissions Officers at Wittenborg still working?  

Yes, our Admissions Team is continuously processing applications as normal. Feel free to contact the team at admission@wittenborg.eu for any of your questions or an update on your application. 

Are there any changes in Wittenborg’s admissions process due to COVID-19? 

Our admissions process is still the same. Only for students who are based in the Netherlands, the intake interview has changed from an on-campus interview to an online interview via Skype. For more information about our admissions procedure, please click here

Is Wittenborg still accepting applications from students residing in countries affected by the COVID-19 outbreak?  

Yes, Wittenborg is accepting all applications as normal. We are closely monitoring the current COVID-19 situation and following the guidelines as implemented by the Dutch government and the Dutch National Institute for Public Health and the Environment. However, our Admissions Team continues processing applications for our next intakes, regardless of your nationality or the country you reside in.

Due to COVID-19, I might not receive my high school diploma. Does this have an impact on my application?  

No, in most cases it will not have an impact on applications. Wittenborg understands that this is an exceptional situation we are currently in. We are aware that schools worldwide have postponed or cancelled high school final exams.

If you are unable to obtain your high school diploma, or you will receive a different statement of completion of your studies, please inform our Admissions Team at admission@wittenborg.eu to see how we can assist you further. 

Can I defer my Wittenborg offer to a later intake?  

Yes, you can. Wittenborg's Bachelor, MBA and MBM programmes all have 6 starting dates per year, allowing flexibility in starting your studies. If you are unable to travel to the Netherlands, it is possible to either start online or to defer your starting date.  

If you would like to defer your starting date after you have received an acceptance letter, please inform the Registrar Department at registrar@wittenborg.eu with your request (and please mention your student number when you send an email).  

The IELTS/TOEFL centre in my home country is closed. Can I get an exemption based on my previous study which was fully taught in English? Is there any online alternative?  

If your previous education was fully taught in English, you may be eligible for exemption from the English Language Test. Please send a copy of your academic documents to admission@wittenborg.eu. Our Admissions Team will be happy to assist you.

Wittenborg also accepts TOEFL IBT Special Home Edition. This allows you to take the language test on your computer at home if the English test centre in your home country is closed due to COVID-19. 

What are my options if I cannot travel to the Netherlands for study due to COVID-19? 

The Immigration Office in the Netherlands is open and still processing visa applications. In case the Dutch embassy in your home country is closed, and you cannot travel to the Netherlands, you have the option to start your studies online or to defer your application to one of the next entry dates. Please make sure to inform our Registrar Team as soon as possible at registrar@wittenborg.eu

Do I get any tuition fee reduction if I decide to follow the education online? 

No, our programmes are only temporarily switched to online delivery in order to ensure that our students don’t experience any study delay due to COVID-19 restrictions. Wittenborg is a teaching and experience-based university of applied sciences, and the quality of our programmes remains the same, regardless of the format.  

  

Visa Process & Residence Permit Collection

I am unable to make an appointment with the Dutch embassy for the collection of my MVV. What can I do?  

For the most up-to-date information on the status and opening times of your embassy, please keep checking the following website: https://www.netherlandsandyou.nl/contact.

The current IND regulations state that you have to pick up your MVV within 3 months from the date on your TEV (Entrance and Residence) approval letter. The TEV approval letter is sent to your private e-mail address by Wittenborg, together with your visa approval e-mail. 

If you are unable to pick up your MVV within the required 3 months, please contact the Dutch embassy in your home country to request another 3-month extension (https://ind.nl/en/pages/coronavirus.aspx). Please note that you can only request a 3-month extension if it is impossible for you to make an appointment with the Dutch embassy for the collection of your MVV visa within the 3-month period. Since some of the Dutch embassies are temporarily closed, they are less accessible by email or phone. Therefore, we recommend you not to wait until the last moment to contact them.  

Please always keep us informed if there is a change in your plans to come to the Netherlands by emailing registrar@wittenborg.eu or calling us on +31 886672688. 

I have already collected my MVV / visa sticker, but I am unable to travel to the Netherlands within the 3 months stated on the MVV sticker in my passport. What can I do?  

Please contact the Dutch embassy to request another MVV sticker in your passport if you are unable to travel to the Netherlands within the 3 months as stated on the MVV sticker in your passport. Please note that some of the Dutch embassies are temporarily closed and are less accessible by email or phone. Please do not wait until the last moment to contact them. Check the status of your embassy through this link: https://www.netherlandsandyou.nl/contact.

Please always keep us informed if there is a change in your plans to come to the Netherlands by emailing registrar@wittenborg.euor calling us on +31 886672688. 

I have collected my MVV already, however, there are still restrictions for people who want to travel to the Netherlands. Are these restrictions also applicable to me if I want to enter the Netherlands with an MVV?  

No, this measure does not apply to holders of an MVV or Dutch residence permit, regardless of the purpose of residence.

Once you have collected your MVV, you are allowed to travel to the Netherlands. For the latest information, please visit: https://www.netherlandsandyou.nl/travel-and-residence/visas-for-the-netherlands/qas-long-stay-visa-mvv.

I have arrived in the Netherlands, but I cannot collect my residence permit, as IND has limited their office hours. What can I do?  

If your residence permit is ready to be collected at the IND office in the Netherlands, you will receive a notification by email from Wittenborg. 

The current IND regulations state that you must pick up your residence permit within 3 months as stated on your MVV sticker. However, if you are unable to do so, please inform us by email (registrar@wittenborg.eu) if you cannot meet the 3-month deadline. Wittenborg will then request an extension of these 3 months so that you can collect your residence permit later at the IND office.  

The Dutch embassy in my home country is closed. Whom should I contact to find out more? 

Since the situation is changing very quickly, we advise you to keep checking the status of your embassy from this link: https://www.netherlandsandyou.nl/contact. Unfortunately, there is no specific opening date/time for the embassies as the decision to open the embassy depends on the local situation.  

Please always keep us informed if there is a change in your plans to come to the Netherlands by emailing registrar@wittenborg.eu or calling us on +31 886672688. 

I am not sure when I will arrive in the Netherlands. Can I pay my visa and accommodation fee later? 

We recommend that you continue your preparations and your visa application process as planned and secure your accommodation by making the necessary payments. This is to avoid any unnecessary delays. If, however, you are unable to travel to the Netherlands after all, then you can choose to start online or defer your starting date to another intake. The accommodation payment will remain valid. 

Please let us know your travel details at least 10 days before your arrival in the Netherlands, by submitting the arrival notification form, so that our housing team has time to prepare your accommodation. 

 

Travel

Has the Netherlands re-opened its borders? Can I enter the Netherlands with my study visa? 

Yes, if you are the holder of a study visa you are allowed to enter the Netherlands. Although there are still travel restrictions for non-essential travel from several countries, students who have a valid study visa fall under the category ‘Holders of a long-stay visa, including persons with a temporary residence permit (MVV)' and are, therefore, exempted from these travel restrictions. 

Please visit the following website for the most up-to-date information on travelling to the Netherlands during COVID-19: https://www.netherlandsandyou.nl/travel-and-residence/visas-for-the-netherlands/qas-travel-restrictions-for-the-netherlands.

My flight to the Netherlands is cancelled/postponed due to COVID-19. What do I need to do? 

In this situation, please call Wittenborg’s telephone number +31886672688 (weekends: +31613723608) as soon as possible, so that we can take the necessary action. After your call, please also send a short e-mail to registrar@wittenborg.eu, mentioning your student number and explaining your situation.   

Please follow the same procedure if you face any difficulties travelling to your airport of departure, caused by airport authorities or airline company staff.  

Do I have to self-quarantine after my arrival in the Netherlands? Will Wittenborg help me with groceries and other necessities during my self-quarantine? 

Travellers from high-risk areas are strongly advised to self-quarantine for 14 days from the moment that they reach the Netherlands. More information on measures for travellers entering the Netherlands can be found in this letter.  

Please be assured that Wittenborg’s Housing Team as well as your fellow students will be happy to assist you with your groceries and other daily essentials during your self-quarantine. Additionally, most Dutch supermarkets, drugstores, and other shops have online shops with home delivery within 24-48 hours. 

Will Wittenborg help me to contact a doctor or hospital if upon my arrival I am not feeling well? What is the procedure? 

Yes, Wittenborg will help you to contact the doctor or hospital. If your health insurance has been arranged through Wittenborg, your insurance will be valid on the day of your arrival in the Netherlands.  

Please make sure to submit the arrival notification form before your arrival in the Netherlands, so that we can arrange your insurance accordingly.  

If you have any symptoms of the coronavirus, please call Wittenborg’s Front Desk on +31 (0)88 667 2688 or email support_covid19@wittenborg.eu.  

Starting studies

I am a new student but I have decided to stay in my home country due to COVID-19. Can I join classes online or defer my studies to a later intake? 

Yes, you are most welcome to join classes online! If you planned to start your studies in Block 1 (24 August, 2020), you can join our Online Introduction Days on 19, 20 and 21 August, 2020.

Our Front Desk will send you an email with all the details 2 weeks in advance. In preparation for the introduction days, please make sure that you have a stable internet connection along with a computer. During the introduction days, our Front Desk will explain in detail how you can join our online learning environment.  

Alternatively, you also have the option to defer your application to a later intake. Make sure to inform our Registrar Department at registrar@wittenborg.eu.  

Will programmes still be delivered online in the new academic year (starting August, 2020)? What measures are taken to ensure students’ safety? 

From August, 2020, all lessons will be held in the classroom, on location. Students are required to attend with fully charged laptops (or tablets). Moodle and Microsoft Teams will be used to teach so that students who cannot attend the classroom will have the possibility to follow the lessons online. 

  • Lessons will be timetabled as normal for each programme/pathway. 
  • Each classroom has a maximum number of tables and chairs – according to the 1.5-metre social distancing guidelines.
  • Students will follow the lessons in classrooms with their laptops. Please note that laptops are compulsory from Block 1, 2020. 
  • Teachers and students in the classroom will be joined by other students online in Moodle & Microsoft Teams. 

For Wittenborg’s COVID-19 on-campus guidelines, please have a look at the ‘General’ section of the FAQs.

If I start studying online from my home country, can I use the 4 months’ accommodation I paid for later when I come to the Netherlands?  

Yes, that is possible. Please let us know your travel details at least 10 days before your arrival in the Netherlands by sending an email to registrar@wittenborg.eu and submitting the arrival notification form so that our housing team has time to prepare your accommodation. 

Is it compulsory to physically attend classes?  

Due to COVID-19, the 75% participation attendance rate will not be enforced to our students (until further notice). However, students are required to submit a participation assignment in order to be able to submit the final assessment, necessary to successfully complete a module. 

Where can I find up-to-date information regarding Wittenborg’s policy on COVID-19?  

You can follow our up-to-date news here. Updates will also be communicated through our social media: Facebook InstagramTwitterLinkedIn.