Conor Sheehan, PhD, graduated from Trinity College Dublin, Ireland, after which he moved to London to pursue his initial career in 'rooms division management' at Claridge's Hotel and subsequently two other luxury west-end outlets. Later, he made the move into hospitality education at Westminster College where he taught human resource management and applied hospitality business subjects before assuming the role of Head of Higher Education. Conor joined the University of Brighton as a senior lecturer and curriculum development lead for travel, tourism and retail education within the 'Sussex Learning Network'. In addition to leading the teaching of applied hospitality managements subjects, Conor continues to lecture in human resource management which, together with organisational behaviour and pedagogy, represent his particular areas of research interest. His earlier published work related chiefly to pedagogy and curriculum design, in particular the development of work-based learning programmes on foundation degrees. More recently, Conor's research attention has turned to exploring the significance of hospitality, travel and tourism service agents' 'emotional' self-management for their wellbeing and professional and personal fulfilment. He is now undertaking PhD research which further explores the relationships between emotional effort and well-being within the service and healthcare sectors.