CM11 Intercultural Management

Module Name
Intercultural Management
Module Code
Saskia Harkema
High School Diploma or final certificate, equivalent to the Netherlands HAVO Diploma
Managing effectively across national and cultural boundaries is critical to the success of today’s organizations, given the global environment of business and increasing diversity of workforces. A keen awareness and a high degree of cross-cultural competence in management are therefore key to the career success of both present and aspiring managers/professionals. This module explores the key themes and issues in one of the most challenging and fascinating areas of organizational life, and enables you to sharpen your insights and practical skills. It offers a selective but broad view of classic and contemporary thinking on cultural management and encourages you to apply theories and ideas to practice - and to relate them to your own experience - through various examples and cases from the business world, and a range of practical activities.
  • Understand the various theoretical perspectives and practical approaches to dealing with culture, cultural difference, and cultural change within the framework of international business,
  • Understand management practices in different cultural environments
  • Identify some of the factors that influence how decisions are made in intercultural management contexts
  • Describe and explain key models used for comparing cultures, critically assessing the practical value of these in the context of cross-cultural management decision-making
  • Develop personal approaches to manage cultural challenges in an international business context
  • Identify and analyse how disputes and conflicts arise, and how they might be resolved in cross-cultural management context
  • Reach a decent level of understanding of culture and its uses to build more effective business relationships

Chapter 1: Determinants of Culture
Chapter 2: Dimensions of Culture and Business
Chapter 3: Traditional models of culture
Chapter 4: Contemporary and developing models of culture
Chapter 5: Cultural Dimensions and Dilemmas
Chapter 6: Cultures and Styles of Management
Chapter 7: Culture and Corporate Structures
Chapter 8: Culture and Leadership
Chapter 9: Culture and Strategy
Chapter 10: Culture Changes in Organisations
Chapter 11: Culture and Marketing 
Chapter 12: Culture Diversity in Organisations 
Chapter 13: Business Communication Across Cultures
Chapter 14: Barriers to Intercultural Communication
Chapter 15: Negotiating Internationally
Chapter 16: Working with International teams~
Chapter 17: Conflicts and cultural differences
Chapter 18: Developing Intercultural Relationships  

Instruction / Study Load

24 Lesson hours

12 Preparation Lesson Hours

11 Assignments / Homework hours

20 Exam and exam preparation hours

45 Literature (Depending on the length and difficulty of the book) hours

The course uses 315 pages from the book(s) and journal articles where:

  • 315 pages easy reading and understanding material – 45 hours


  • Difficult reading and understanding material – 3 pages per hour
  • Average reading and understanding material – 5 pages per hour
  • Easy reading and understanding material – 7 pages per hour

Total 112 Hours

IBA Final Qualification Mapping
Mapped with numbers 8, 10 and 18. See the EEG for further reference.
Teaching Language
Teaching Methods
  • Classroom lecturing
  • Case study discussions
  • Feedback and presentation sessions
  • Video and film
  • Discussion sessions
  • Research Papers
Module / Lecture and seminar status
Testing and assessment
Written Examination (1) See the EEG for further reference.
European Credits
Required literature

Understanding Cross-Cultural Management, 2/E Marie-Joelle Browaeys, University of Nyenrode, Roger Price, University of Nyenrode, 2011, ISBN-10: 0273732951 ISBN-13: 9780273732952


Articles and Journals related to the module are to be published on the Module Online Area.