HM24 Hospitality Operations

Module Name: 
Hospitality Operations
Module Code: 
HM24
Year: 
3
Phase: 
2
Block: 
5
Prerequisite: 
Phase 1 related modules (HM) or equivalent
Introduction: 
A managerial knowledge of the fundamental operational and technical skills is the basis of this module, which will introduce students to essential technical and operational skills required for the hospitality industry. An evaluation of the operational skills required in this industry, and the techniques used to manage resources and labour provide the student with a foundation on which to build their own knowledge and skills.
Goals: 
  • To provide students with knowledge and understanding of the operational skills required within the hospitality industry and the management issues that surround these requirements.
  • To enable students to assess the skills and knowledge from the operational function that will assist them in their understanding of operational management of hospitality organisations.
  • To ensure students have a clear understanding of the necessary Health and Safety issues that are a necessary requirement for the key operational functions within the hospitality industry.
Content: 

1. Travel/Tourism and Hospitality: Services for Those Away from Home.

2. The “Secret” of Quality Service.

3. Managers Must Manage.

4. Overview: Hotel, Hotels, Hotels!

5. Full-Service Hotels.

6. Limited-Service Hotels.

7. Extended Stay Hotels.

8. Convention Hotels and Conference Centers.

9. Resorts and Timeshare

Instruction / Study Load : 

24 Lesson hours
15 Preparation Lesson hours
24 Assignments / Homework hours
20 Exam and exam preparation hours
57 Literature (Depending on the length and difficulty of the book) hours

The course uses 320 pages from the book(s) and journal articles where:

  • 120 pages easy reading and understanding material – 17 hours
  • 200 pages average reading and understanding material – 40 Hours

Criteria:

  • Difficult reading and understanding material – 3 pages per hour
  • Average reading and understanding material – 5 pages per hour
  • Easy reading and understanding material – 7 pages per hour

Total 140 Hours

IBA Final Qualification Mapping: 
Mapped with numbers 2,3,5,7,8,11,12,14 and 18 See the EEG for further reference.
Teaching Language: 
English
Teaching Methods: 
  • Classroom lecturing
  • Case study discussions
  • Feedback and presentation sessions
  • Video and film
  • Discussion sessions
  • Research Papers
Module / Lecture and seminar status: 
Compulsory
Testing and assessment: 
Assignment/Report/ Essay (2) See the EEG for further reference.
European Credits: 
5
Required literature: 
  • Hospitality operations – Careers in the World’s Greatest industry, Jack D. Ninemeier, Joe Purdue, 2005: ISBN 0-13-140777-5